At Flower Delivery Egham, we take great pride in offering the freshest and most beautiful flowers to our valued local customers. As a trusted Egham florist, our commitment is rooted in delivering exceptional quality to both households and businesses throughout the area. We guarantee that every bouquet leaves our shop in perfect condition, designed to brighten the days of our community with long-lasting beauty.
Despite our best efforts and rigorous packaging standards, there are rare instances when flowers may be damaged during transit. If your flower delivery arrives in a less-than-perfect state, we sincerely apologise for any disappointment this may cause. Please inspect your order immediately upon delivery. Should you notice any damage, we kindly request that you contact us within 24 hours of receipt, so that we can promptly resolve the matter. Our team may ask for a photo of the arrangement to better understand and address the specific issue.
Your satisfaction is our priority, and that begins with freshness. We guarantee that all flowers delivered within Egham will remain fresh and vibrant for at least five days after receipt, provided they are cared for according to our included instructions. Our arrangements are crafted on the day of delivery to ensure you enjoy the best possible experience. If you believe your flowers did not meet our freshness promise, please reach out to us with details and a dated photograph within the five-day window. We are dedicated to reviewing every concern with care and attention.
We understand how important it is to trust your florist, and we stand firmly behind our products and service. In cases where your order is damaged on arrival or fails to meet our freshness standards within the guaranteed window, Flower Delivery Egham offers the following solutions:
We will work with you to determine the best option, ensuring you remain completely satisfied with your experience. Please note that refunds or replacements can only be processed when queries are raised within the specified timeframes and supported by necessary evidence.
Your confidence and peace of mind matter to us. If you have a concern or are unhappy with any aspect of your order or our service, we encourage you to let us know as soon as possible. Our friendly customer service team will listen carefully, investigate your feedback thoroughly, and respond as quickly as possible with a proposed solution. Typically, we aim to resolve all complaints within two working days and keep you informed every step of the way.
Flower Delivery Egham has built a strong reputation as a local florist, proudly serving households, offices, and businesses in our community. We deeply value our customers and strive to continually exceed your expectations through our attentive service and unwavering commitment to quality. Your trust is at the heart of what we do, and we are always here to make things right should there ever be an issue with your delivery.
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