These Terms & Conditions govern your use of our online flower delivery service for Egham and the surrounding areas. By placing an order via our website, you confirm that you have read, understood, and agree to be bound by these Terms. You should review these Terms before each purchase, as we may update them from time to time to reflect changes in our business or regulations. References to 'we', 'us', or 'our' in these Terms mean Flower Delivery Egham, and references to 'you' or 'your' mean the customer placing an order for delivery to Egham or nearby locations.
These Terms apply to all orders placed by customers from and for delivery across Egham and the surrounding areas using our online flower delivery service. By placing an order, you represent that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian, and are fully able and competent to enter into these terms.
1. Product Selection: Begin by browsing our selection of fresh flowers, bouquets, and floral arrangements available for delivery in Egham. Product images and descriptions are intended as a guide only. Due to the seasonal and perishable nature of flowers, some substitutions may be necessary, but we always strive to maintain the agreed style, colour and quality.
2. Placing an Order: Add your chosen items to your online shopping basket. During checkout, you will be required to provide accurate details including recipient name, delivery address within Egham or nearby areas, preferred delivery date, and any special instructions.
3. Order Confirmation: After reviewing your final order and agreeing to these Terms, submit your order online. You will receive an electronic order confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance of your order (and creation of the contract) occurs only once payment is received and your order is processed.
4. Order Amendments: Should you wish to make changes after placing your order, please notify us as soon as possible. Amendments cannot always be guaranteed, especially for same-day or next-day Egham flower delivery orders.
1. Pricing: All prices on our online flower delivery site are shown in British Pounds (GBP) and are inclusive of VAT where applicable. Delivery charges for Egham and surrounding postcodes will be clearly displayed at checkout. Prices and delivery charges may change from time to time, but such changes will not affect orders already confirmed.
2. Payment: Full payment must be made at the time of ordering for all flower deliveries in Egham. We accept major debit and credit cards and other payment methods as displayed on our website. Payment is processed securely using recognised encryption technology. We will not process any order until payment has been received in full.
3. Discounts & Promotions: From time to time, we may offer promotional codes or discounts for flower delivery orders in Egham. These promotions will be subject to their own specific terms, and only one code may be used per order unless otherwise stated. We reserve the right to withdraw or modify promotions without notice.
1. Order Cancellations: If you wish to cancel an order for flower delivery in the Egham area, please contact us as soon as possible quoting your order number. Orders can usually be cancelled up until 24 hours before the scheduled delivery date. We cannot guarantee cancellation of orders with less than 24 hours’ notice, especially for same-day or next-day delivery. Where cancellation is successful, a full refund will be issued via your original payment method.
2. Non-Perishable Products: Where your order includes non-perishable add-ons (such as vases, soft toys, or balloons), these may be returned for a refund within 14 days of receipt provided they are unused and in saleable condition. You are responsible for return postage costs unless the goods are faulty or sent in error.
3. Flowers and Perishables: As flowers are perishable goods, once dispatched or delivered, your right to cancel does not apply. If you are not completely satisfied with the quality of the flowers received in Egham or the surrounding areas, please contact us with photographs within 48 hours of delivery. We will investigate promptly and, if the flowers are faulty or not as described, we may offer a replacement or refund at our discretion.
4. Refunds: Refunds (where applicable) will be processed as quickly as possible, typically within 5-10 working days of approval. Refunds can only be made to the card or original payment method used for the purchase.
1. Areas Covered: We deliver flowers across Egham and its surrounding locations as indicated on our service area page. If an order is placed for an address we do not cover, we will inform you and refund your payment.
2. Delivery Dates and Times: Whilst you can select your preferred delivery date for Egham flower orders, exact delivery times cannot be guaranteed. We will make every effort to deliver flowers on the requested date, but during busy periods (such as Valentine's or Mother's Day), delays may occur. Same-day orders must be placed before the cutoff indicated on our website. Delays due to events outside our reasonable control do not constitute a breach of these Terms.
3. Recipient Not at Home: If no one is present at the delivery address in Egham, we may leave the flowers with a neighbour or in a safe spot, as per any special instructions provided. A delivery note will be posted at the address. Where this is not possible, we will attempt to contact you to arrange alternative delivery. Additional charges may apply for redelivery.
4. Delivery Issues: If your flowers have not arrived or you are dissatisfied with any aspect of your Egham flower delivery, please inform us within 48 hours so we can investigate and resolve the issue appropriately.
By placing an order with Flower Delivery Egham, you confirm that:
1. Our Responsibility: We aim to provide fresh, high-quality flowers for every Egham and area delivery. Our liability in connection with any order is strictly limited to the purchase price of that order. We are not liable for loss, damage, or expenses that are not directly caused by our negligence or breach, nor for any indirect or consequential losses—including missed celebrations, loss of enjoyment, or reputation.
2. Events Outside Our Control: We are not liable for failure to perform, or delays in performance, due to events outside our reasonable control, such as extreme weather, government restrictions, supply chain disruption, strikes, or technical errors. We will attempt to notify you as soon as possible if your delivery is affected.
3. Customer Fault: We are not liable for failed flower delivery in Egham if you provide incorrect delivery details, or if the recipient is not available to accept the flowers and no suitable alternative can be arranged. Re-delivery may incur additional charges in such cases.
4. Website and Images: We make reasonable efforts to ensure that the information on our website is accurate and up-to-date, but make no warranties as to completeness or accuracy. Images of bouquets and arrangements are for illustration purposes and may vary depending on availability and florist interpretation.
Your personal information will be used only to process your flower order, deliver your goods, and, where you have given consent, to communicate promotional offers. We take your privacy seriously and operate in accordance with UK data protection laws. For more information, please refer to our separate Privacy Policy.
All site content, flower arrangement images, and branding remain our exclusive property. Use of our content for any commercial purpose other than to facilitate a purchase is not permitted without express written consent.
We reserve the right to update these Terms at any time, for example due to changes in law or our business processes. The revised Terms will become effective when posted on our site. If any part of these Terms is found invalid, illegal or unenforceable, that provision shall be deleted but the remainder of Terms will continue in effect.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms or to flower delivery in Egham and adjacent areas will be subject to the jurisdiction of the courts of England and Wales.
For queries concerning these Terms or your Egham flower delivery order, please contact us using the details displayed on our website. Our team will be happy to assist you.
Note: These Terms & Conditions for online flower delivery are applicable to customers in Egham and the surrounding postcode areas, covering all online and telephone orders for delivery within our advertised service region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Egham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Egham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
